+ Will The UV Compartment Clean All Sides Of The Device?

Yes, UV Station was designed specifically to ensure maxium coverage of any device. This is done through the use of 7 UV Bulbs - 3 on the top, 4 on the bottom.

Additionally, there is a reflective coating and the phone rests on a translucent quartz plate to ensure the top, bottom, and sides of the device are equally disinefected.

+ How Long Does It Take To Sanitize Items Inside The UV Compartment?

5 minutes. The product has a countdown timer showing the amount of time remaining until the cycle is complete.

+ What Kind Of UV Light Is Used And Is It Safe To Be Used Around People?

UV-C light spectrum is ultraviolet light with wavelengths between 200 – 280 nanometers (nm). It’s effective at sterilization by breaking down the genetic information in the DNA of harmful micro-organisms such as bacteria and viruses. It’s used safely in many other existing products. The exact wavelength and other details on our UV implementation will be made available ASAP. Broader spectrum of UV rays (200-400 nm) are harmful to human skin and can cause irritation, cataracts and skin cancer. However, the low end of the UV-C range is a more limited narrower band that scatters more quickly making it unable to penetrate even the outer most layer of human skin unless there is direct exposure for multiple hours. distance.

As an added safety measure, UV Station’s disinfecting chamber is designed such that no light can escape the chamber and the the lid has a safety mechanism that automatically shuts off the light if opened mid-cycle. Making it impossible for direct contact between human skin and the UV-C light

+ How Effective Is The UV Station As Killing Germs And How Do You Measure The Efficacy?

UV Station will provide a 5-log reduction; killing 99.999% of microorganisms present. UV Station is in the testing phase now and we will publish the test reports as soon as they are available.

+ Can UV Light Damage Surfaces Of Something That’s Accidentally Put Inside The Compartment?

While long exposure to UV light can cause some materials to fade, the short duration of UV Station’s sanitation process (5 minutes) prevents damage to any type of materials placed inside.

+ Will Our TV Remote Fit In The Sanitation Compartnment?

The dimensions of the UV Compartment are as follows:

9.3" Across 3.6" Front to Back 1.6" Deep

Based on our research, those dimensions are large enough to fit nearly every hospitality remote currently available.

+ How Can We Be Sure Guests Will Feel Safe With This Technology?

Since the Coronavirus there has been a tremendous amount of news regarding the usage of UV light for killing germs in public places. But to provide more information for guests on the safety and efficacy of UV as well as this entire list of UV Station FAQ’s Nonstop will maintain a webpage specific to this information. We recommend the branding & communications card design for the top of the product includes the QR code link to this information to make it easily accessible to any guest with a mobile phone.

+ Why is it designed to clean remotes and mobile phones?

Mobile phones and TV remotes are among the two dirtiest things found in the hotel guest room. Learn more below

How Dirty are our mobile phones?

How Dirty is the Hotel Remote?

+ Is It OK To Clean Other Items Besides The TV Remote Or A Mobile Phone?

Yes, absolutely. Other common items to clean include earbuds, wrist watches / smart watches, fitness bands, jewelry, wallets, etc.

+ Should Items Be Wiped Clean Before They Are Placed Into The Compartment For Sanitizing?

Yes, UV cleaning should be seen as a complement to manual cleaning measures like dusting off surfaces. In fact UV light cannot penetrate particles like dust, so dirty surfaces will cause effectiveness to drop. We recommend the products placed inside to first be wiped clean of any visible dust, and debris for maximum effectiveness of the UV cleaning process. This way the light can be concentrated on microscopic germs remaining on the surface.

+ How Does The Guest Operate The UV Cleaning Feature?

The guest simply places their mobile phone or other small wearables into the cleaning chamber, shuts the lid, and presses the UV CLEAN button. An indicator light turns on and the display begins a countdown timer. When the timer reaches zero a beep sound is made to further signify the cycle is complete and the light is shut off. An indicator on the display will signify that the clean cycle is complete, and will stay on until the lid is open to remove the device.

+ How Does Housekeeping Operate The UV Cleaning Feature?

Housekeeping simply wipes down the remote control to eliminate any obvious dust, debris or grease and then places it into the UV chamber, closes the lid and presses the UV CLEAN button. The next guest will then find a fully UV cleaned remote control ready inside the chamber for their use (a messaging card on top of the lid will include an image of the remote control explaining it has been cleaned and is inside - “just open the lid to find a fully UV sterilized remote control”

+ How Easy Is It To Change The Messaging Card On The Top Of The UV Station?

There is a lot of flexibility here. There is no minimum order requirement for a custom design (artwork supplied to spec by the customer), however the price will vary based on the quantity. A water-resistant vinyl material is used with a semi-permanent adhesive so that it stays in place, but also can be removed and replaced as needed.

+ Does A Mobile Phone Wirelessly Charge While Its Inside The Cleaning Compartment?

No, because the cleaning time is quite short and guests prefer to have their phone visible to them, we have designed the wireless charging to be on a stand outside of the cleaning compartment.

+ What Are The Specs On The Charging Ports?

Wireless Charging Stand: !0W Qi Certified

USB Ports: 2.4A +1A

+ Is UV Station Certified?

The UV Station, like all Nonstop products will be completely certified for use in the N. American market and carry all the necessary certification marks for import and sales within N. America. The list of the exact international market certifications like CE and or the CB Scheme. These determinations will be made based on customer requirements. Specifically for UV efficacy; a well-recognized 3rd party (e.g. SGS) will be used to provide a full and thorough report.

+ Does The UV Station Have An Alarm Clock?

Designed for the bedside, UV Station incorporates a clock for guest convenience. By design it does not include an alarm. We all know the vast majority of guests rely on their mobile phone for the alarm function - and it’s time we embrace that. So we designed the product around a guests phone; including a stand that holds (and charges) the phone - making it simple to view and reach from the bed. This removal of the alarm feature enables a much simpler user interface (less buttons).

The clock on the device can easily be turned on or off or dimmed. The clock has a calendar in memory that supports automatic daylight savings time adjustments as well as time and date memory even when unplugged for up to 60 days. This memory is powered by an internal recharging capacitor (no batteries are required) for ultimate simplicity. Set it up once and no further management of the time is required.

+ What Is UV Station’s Warranty Policy?

Nonstop™ brand product, as supplied and distributed by Nonstop, Inc. (NONSTOP) and its authorized distributors and delivered new, in the original carton to the original purchaser, is warranted by NONSTOP against manufacturing defects in materials and workmanship for a limited warranty period of two years (730 days).

If service or replacement is deemed required by reason of any defect or malfunction during the warranty period, NONSTOP will repair or replace the product at our option at no charge as stipulated herein, with new or reconditioned parts during the limited warranty period specified above. This decision is subject to verification of defect or malfunction upon return of product to NONSTOP or its authorized distributor. All replaced parts and product become property of NONSTOP and must be returned to NONSTOP or its authorized distributors. Replacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longer.

Proof of purchase (original bill of sale) including purchase date is required and must be presented upon request. This limited warranty begins on the original date of purchase, and does not include transportation, installation, removal or reinstallation.

+ How Does A Hotel Manage A Return/Exchange?

Before returning the product for service or replacement:

1. Contact customer service at connect@nonstopproducts.com to receive a Return Authorization number (RA#)
2. Obtain the return shipping address from Nonstop (depends on your location).
3. Enclose a photocopy of your sales invoice.
4. Write the issued RA# on the shipping label, or on top of the box.
5. Ship the package from shipping company of your choice, prepaid and insured to the address provided.

+ Where Can UV Station Be Purchased?

Nonstop’s existing product line is available to the hotel industry through a host of nationally recognized hospitality OS&E resellers including:

1. Guest Supply
2. HD Supply
3. Best Buy for Business
4. Knitec
5. PDI

Click here for a Full List of Reseller Partners